FAQs about Atomic Force Microscopes from AFMWorkshop
AFMWorkshop's mission is to expand the number of labs with access to nanoscale imaging tools by developing and marketing affordable AFM's. We achieved our goal of creating an affordable product line by following these guiding principles:
The simple answer to this question is, no. For example, standard features of our AFMs include: closed loop scanners, a high resolution video microscope, and scanning modes such as vibrating, non-vibrating, phase and LFM. Our ADC/DAC card, which collects data displayed on the computer monitor, is 16 bits. By adding 16 stages of gain in our Z control circuits, we are able to provide a large dynamic range as well as high sensitivity. In fact, we are able to achieve a Z resolution of nearly 0.1 nm with a 17 micron Z ranged scanner.
The TT AFM can measure anything that has been measured on other commercially available microscopes. For the highest resolution images, it is crucial to optimize scanning conditions, ensure adequate vibration isolation, and properly prepare samples. Below are two images which demonstrate the Z and X-Y resolution of the TT AFM.
|This 500X500 nm image is of 1 nm and 3 nm nanoparticles, demonstrating the XY resolution of the TT AFM. At the center of the image is a 100 nm particle.||This 2 X 2 µ image of Si terraces demonstrates the Z resolution of the TT AFM. Each color in this image represents a 0.3 nm atomic step.|
No matter the conditions of the scanning environment or of the sample, if you are not properly trained on the instrument operation, you will not be successful in measuring high resolution images. That's why the AFMWorkshop routinely offers workshops for customers to learn how to assemble, operate and troubleshoot with their microscopes.
Yes, AFMWorkshop has a top-rate customer service program. If you have a problem with your instrument, we have a process of troubleshooting with you. Our first request reviews the operational training of the person requesting service. It is important for the caller and/or the company customer service technician to work directly with the instrument user who received training on the instrument's operation. Next, we try to solve the problem over the phone. If this phase is not successful, we schedule a session to operate your instrument remotely via the internet. If this session is not successful, we will request that you ship all, or part of, the atomic force microscope back to the factory for repair. Repairs typically take one week or less. If we are unable to return the instrument after one week of repair time, we will notify you of the delayed timeline prior to your shipping the instrument to the factory.
Customers utilizing their AFM within North America receive a full two year return to factory warranty on AFMWorkshop Atomic Force Microscopes. Customers utilizing their AFM outside of North America receive a year return to factory warranty. This warranty covers the entire instrument including the computer. Please read our FAQ on customer service.
Yes. Additionally, because our software uses LabVIEW in a Microsoft Windows environment, our software is easily ported to new Windows versions at minimal expense.
Yes, AFMWorkshop customers routinely publish papers in a wide range of scientific journals.
Our AFMs use industry standard probes. We recommend the probes from Applied Nanostructures, however, probes from other manufacturers are compatible and work with AFMWorkshop instruments.
AFMWorkshop will not sell an AFM unless we are convinced we can do the application that the AFM is being purchased for. For most applications we have example images and publications that demonstrate the capability of our AFM's. If we do not have an example of images for a new application, we are more than wiling to run demonstration scans.
We have a money back guarantee... if our AFMs cannot do your application, we will provide a full refund*.
AFMWorkshop Atomic Force Microscopes have an open architecture and we welcome instrument innovators to purchase our products. If you modify our instrument and inadvertently damage a part, we will work with you to help fix the problem. However, if the instrument is routinely broken we will need to receive compensation for repairs.
Yes, we have many customers who will share their experience with our products if you require a reference. Some of our customer's logos are also included on our web site for your review.
YES, We offer three types of discounts:
We support researchers and educators in universities with a discount on their initial purchase. This discount includes AFM systems, accessories and options. It does not include shipping and installation and training packages.
Professors that are starting their laboratories are supported by AFMWorkshop with a discount. This discount includes AFM systems, accessories and options. It does not include shipping and installation and training packages.
Occasionally AFMWorkshop is able to offer demonstration systems at substantial discounts. Our demo systems are not AFMs returned from customers because they are faulty, but AFMs used in our facility for product development and demonstrations. Our demonstration systems are sold on a first come first served basis.