We rarely run customer samples. Our reasoning is as follows:
A) Our design goal was creating high-value products and a low-overhead operation. By not running samples prior to purchase decisions, we save every customer a substantial amount of money.
If AFMWorkshop ran samples for every potential customer, the company would need two or three additional technical employees. The cost for these additional employees would increase the price of each microscope by $10,000 – $20,000.
B) Shipping and handling often alter the surface topography of samples shipped by customers. Samples are subjected to nearly freezing conditions in airplane luggage compartments, and to severe heat in delivery trucks. By the time the sample is imaged, the result can be unexpected. The degraded sample and poor quality image then leads to a request for additional sample imaging, repeating the entire time- and resource-consuming cycle.
C) Our web site provides images of many common types of samples that are scanned with our Atomic Force Microscopes. Our experience is that when an AFM has the correct noise floor, then almost any sample can be imaged. The most important factor in obtaining quality images from the AFM is proper training of the user on the AFM's operation.
If you are not confident that an AFMWorkshop Atomic Force Microscope will be capable of running your samples, please give us a call or send us an email. Most likely we can find a way to help you feel confident about the capabilities of AFMWorkshop microscopes.